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If you decide that an item isn't  right for you, We invite you to visit your Returns Page or Contact Us directly to process a Return Request. All returns must be sent back within 5 days from the date of delivery and we must be intimated of a Return/Exchange within 24 hours of receiving the order. Failing to do so would affect your Returns.

Our Promise

If we’ve listed an item incorrectly or there’s a problem with your order/item, we will make it right. Write to an email explaining the situation and we'll get back to you as soon as possible… !

Important to know

  • To qualify for a Return, We must be intimated within 24 hours of receiving the order.
  • All Returns will be shipped back by the Buyer to Retag. Please reach out to your Personal Shopper for the Return Address.
  • All items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached, dust bag, Original Invoice, Authenticity Certificate etc.)
  • The Product Return Tag must be intact.
  • Product(s) sold during sale are Non-Refundable.
  • We offer Exchange & Store Credits of the Purchase value with the validity of 6 months on all Returns. All store credits can be used on one or multiple transactions.
  • NO Returns on Apparels is being entertained during COVID-19.
  • 100% cashback is provided only if the product is proven to be in-authentic. We need a written document on the letterhead/email by the brand confirming that the said product is in-authentic within 15 days of receipt of the said product . Pls reach out to us to know more incase of any further queries
  • ReTag is not responsible for any Colour discharge/fading once the goods are sold.
  • ReTag does not entertain exchanges pertaining to any colour variations in the merchandise which may arise due to Digital Photography.
  • If an item is received damaged , Please reach out to the ReTag support team on +91 7071-045-045
  • Original shipping charges are Non-Refundable when returning items.
  • All disputes are subjected to Delhi's jurisdiction.
  • * Disclaimer - All orders can only be cancelled within 24 hours of Purchase.